RugStudio Reviews

I purchased a rug on December 31,2021-I had to find a different rug, as the first rug I ordered was out of stock. After considering it, I decided i that it would not work. I had received an email that it would ship on or around January 11,2022. I called to cancel the rug on January 6, and was told by Morgan that it was not too late to cancel. I received the attached email. Then, 2 hours later, I received a new email, saying that rug had shipped that day. Customer service was not nice and basically said that they don't care and it will cost $245.00 to ship by freight back to them. I am disabled and cannot lift the 85 pound rug and take to a freight store! They don't care!

We have now ordered three carpets through the Rug Studio. 2 were 'off the rack' and the third was a custom piece. Even with all the pandemic craziness, the custom piece arrived from India in less time than we expected. Is (1) gorgeous (Surya Athena grey); and (2) arrived in pristine condition--wrapped in about 5 layers of protective material! But the best part? (3) During the transaction period, we had several questions (and even made a last minute 'changed our mind about the size after completing the sale' panicked call!)--and the Rug Studio team never blinked an eye. They are SO nice and SO accommodating and did a GREAT job of keeping us informed re: progress (shipping delays... containers in ports... etc.) But we would expect nothing less--it's been like this every time we have used the Rug Studio. And it's why we recommend them to everyone we know!

Rug Studio provides beautiful, high quality rugs with an extensive variety of brands, patterns and sizes. I was able to purchase rug samples and then return the ones I did not like. (I kept the sample of the rug I wanted) Not all online rug companies will provide this service. I ordered 2 rugs, a pre-sized rug for the foyer and a custom sized rug for the living area. Rug Studio kept me apprised of the progress of the custom rug and answered all questions I had related to this ordering experience. Their customer service is outstanding and well above the typical customer service for any business. Emails are answered promptly, efficiently, effectively and the responses are always very polite, friendly and professional.

I ordered an area rug from RugStudio. It arrived and looked OK but once opened the rug had a big hole in it. I called immediately and was given guidance on what to do and they would schedule a pickup and redelivery of a new rug. After much deliberation I decided not to have a new rug delivered but to just return the damaged rug and get a refund. It has been an amazing experience because of the customer service I received from RugStudio. I was kept up to date with what was happening and what to do. It is sad that in todays world we do not receive this kind of customer service with every company. I will definitely order again from RugStudio and recommend to everyone.

I was looking for a specific large area rug. Spoke with Katie online and am happy for her help in finding just what I was looking for.
Thanks Katie!

This is my third order with RugStudio. The prices are the best in the industry and their customer service is outstanding.
I still have my first rug that I ordered in my foyer and it stills looks great.
RugStudio is the only place to shop for outstanding value and huge selections of brand name rugs..

I had a fabulous chat service with Katie about a rug! I had questions, and she was so prompt. I will definitely shop more at your site. Thank you!

Katie was very helpful in assisting me achieve my purchase. I appreciate her time!

I have purchased a number of carpets (they're too high quality to be called 'rugs'!) from The Rug Studio over time. And have always found the following: (1) their selection--and the depth and breadth of it--is staggeringly good--across styles, materials, price points, countries of origin, and more; (2) their customer service is simply amazing. Want proof? I was considering a carpet once and called their Houston showroom. And asked if they would drag a carpet into the parking lot and photograph it in natural light and email me photos to ensure the carpet was the right color. An email and photos arrived...IN LESS THAN 10 MINUTES! Seriously, these people and this company is just terrific. I'm purchasing our 4th carpet from them today.

I saw a rug in a local store but it was not the correct size. I found the rug in the correct size on RugStudio and the customer service rep verified that it is the same collection, colorway and pattern as I saw in the store so now I know I can order with confidence.
sandra c.